465 SKUs repriced overnight. No receipt total moved.
Converting a whole catalogue from tax-inclusive to pre-tax shelf pricing in a single cutover, holding every customer total unchanged — and the five undocumented platform defects found on the way through, two of which silently misprice an entire store.
The promotions cleared their hurdle. The store still lost money.
A derived break-even model for vendor-funded discounts, four brands tested against it, three passing — and the store-level analysis that overturned the result. The unit of analysis was wrong, and it had been wrong in the direction that flatters promotions.
A loyalty product that stores nothing about the customer
Five design decisions behind a cash-back program built on a POS partner API — build versus buy, cash versus points, paper versus app — each with the alternative named, what the choice cost, and what would make me choose differently.
Why I'm looking
I've worked for myself since my early twenties. I've built things that worked and things that didn't, and I know by now what I'm actually good at: finding the thing that's broken in a retail system and fixing it properly, then writing down why it broke.
At one store, that work stops at one store. I found five defects in our POS last month and had nowhere to send them. I'd rather do that work somewhere it reaches thousands of retailers than one — and I'd rather do it alongside people who are better than me at parts of it, which is not something a one-man operation can offer.
WHAT I'M LOOKING FOR
- Implementation and onboarding
- Solutions engineering
- Enterprise customer success
- Product management, retail and POS
Remote, from Los Angeles. Cannabis technology or retail technology more broadly — a point of sale is a point of sale.
WHAT I'VE ACTUALLY DONE
- POS administration end to end — tax configuration, product imports, promotions, menu sync
- Partner API integration and read-only data pulls
- Transaction analysis: retention cohorts, promotional lift, margin and vendor recovery
- Purchasing, vendor negotiation and reimbursement claims
- State regulatory compliance and inspection
- Product management certificate, CareerFoundry
- BA Economics, UC Riverside